Hello. This is the webmaster for Mediterraneo Foods. I don't know who you have spoken to, but I am here to help you. Sometimes, you may receive the order in two different shipments, or ask for a refund if something is missing and you do not prefer receiving it in a different shipment. I understand your frustration, but may I ask who lied? Did you speak to someone specifically? In the meantime, could you please tell me if the other products are ok? Would you like a partial refund for what is missing, or would you like to wait for the missing part? I have checked to see if you left a message before, but I don't see any written communication. Again, I am here to help you.